Bureau of Support Services


Lt. Rick Pfaff
Commander Bureau of Support Services



The Bureau of Support Services encompasses those functions that generally support the officers in field by providing them with the tools necessary to carry out their mission. Those functions include Communications, Records Management, Information Technology, Professional Standards, and one Patrol Support Unit under the direct command of a Lieutenant and/or Sergeant. In addition, B.S.S. is responsible for a number of administrative functions including accreditation, inspections, budgeting and purchasing, and the maintenance of the facility and fleet.

The Communications Unit, staffed by nine full-time dispatchers and one part time dispatcher, is a full service 911 public safety answering point that annually handles nearly 40,000 incoming calls for police, fire, and EMS services in Florissant. The communications center, located in the Florissant Police Department, was completely remodeled in 2002 and includes the latest in computer assisted dispatch equipment. The Computer Aided Dispatch (CAD) system is integrated with the department's records management system and allows the dispatchers to maintain a record status and activities of the officers in the field. Global Positioning Satellite (GPS) tracking of the units in the field allows the dispatchers to know the current location of each unit, and thereby capable of dispatching the closest unit to emergency situations.

The Records Unit is the repository for all of the police reports, traffic accident reports, and related documents. Police officers and detectives dictate their reports that are then transcribed into the records management system. By dictating reports from the field, officers remain in their patrol sectors thereby reducing response times to calls for service.

Those police and accident reports that are not restricted by law are available for sale at the Record Room. Reports are available Monday through Friday between the hours of 8:00 am and 5:00 pm. There is a $10 fee per report, payable by cash or money order.

The Professional Standards unit is responsible for updating and maintaining the police department's General Orders, coordinating the officer's continuing education as required by the Missouri POST Commission, and coordinating the department's Commission on Accreditation for Law Enforcement Agencies (CALEA) program.

Information Technology includes the management and maintenance of various computer systems throughout the department. The department operates a complex records and CAD system that is linked to the officers in the field though mobile computers in every patrol car. As well receiving their calls for service through the mobile computers, officers can use them to make inquiries on stolen autos and wanted persons, email one another and the station, search local ordinances and state statutes, and access roll call information including photographs of wanted or missing persons.

The Patrol Support Unit is comprised of Officers assigned to Traffic Safety, School Resource Officers, D.A.R.E. Officer, Neighborhood Preservation, and Park Police. The Police Explorer Post is also coordinated through the Patrol Support Commander.

• Traffic Safety Officers are certified Traffic Accident Reconstructionists who investigate crashes involving fatalities, serious physical injuries, and other crashes as deemed necessary. They also conduct and coordinate selective enforcement programs and consult with highway engineers and contractors regarding traffic hazards and construction projects.

• Four Officers are assigned to a local school district as School Resource Officers. Their assignments require them to be on campus for two high schools and one middle school. These Officers assist School Security Officers, handle any criminal offenses that may occur on school property, and are available for classroom presentations as well as school staff training.

• One Officer is assigned to the elementary schools as a D.A.R.E. instructor. This Officer is responsible for teaching the D.A.R.E. core curriculum to fifth or six grade students.

• One Officer assigned to Patrol Support is responsible as a Neighborhood Preservation Officer working with a civilian Code Enforcement Officer and a Public Works Inspector to enforce ordinance violations ranging from derelict automobiles and property code violations, to illegal dumping of toxins and pollutants.

• Four Part-Time Officers who are assigned to patrol the City of Florissant's Parks and Recreation facilities.