dispatch room

At the heart of emergency response in the City of Florissant, Missouri, lies our dedicated 9-1-1 Communications Center.  Here, we staff 9 full-time and 4 part-time Telecommunicators who answer over 37,200 9-1-1 calls annually, and receive/dispatch over 59,375 calls for service each year.  Our mission is clear:

            Empowering safety and connecting communities.  The Florissant Police Department’s Communication Center serves as the vital link between those in need and those responding to an emergency.  We ensure swift, accurate, and compassionate assistance during critical moments. Through seamless communications and unwavering dedication, we strive to safeguard lives, protect property, and foster resilience within our communities.

Our commitment to the community:

  • Swift response:  When you call 9-1-1, every second counts.  Our highly trained professionals are ready to spring into action, ensuring help reaches you as quickly as possible.
  • Accuracy:  In emergencies, details matter.  We meticulously gather information to ensure responders have the most accurate picture, enabling them to provide the best assistance.
  • Compassionate assistance:  Emergencies can be frightening, but you’re never alone.  Our compassionate dispatchers guide you through the situation, offering reassurance and support until help arrives.
  • Community connection:  We’re just not responders; we’re part of the community.  By fostering strong connections, we build trust and resilience, working together to create a safer community.

When to call 9-1-1:

The Florissant Police Department urges residents to call 9-1-1 when there is a crime in progress, when someone is in physical danger or in other situations in which help is needed immediately.

Our 9-1-1 lines are limited, and we prioritize all calls, including disconnected, busy signals, accidental, and calls where the caller decides police service is not needed. If you accidentally dial 9-1-1, please stay on the line and speak with a dispatcher.

Please avoid using 9-1-1 for non-emergencies to ensure those with real emergencies receive prompt assistance. For situations where, immediate emergency intervention is not required, please contact the Florissant Police Department's 24-hour general information line at 314-831-7000.

Important Information for Cell Phone Users:

When dialing 9-1-1 from your cell phone, please note there are a few key differences compared to using a home phone:

Unlike home phones, cell phones do not automatically display your exact location or phone number to dispatchers. You must provide the specific location where help is needed.

Because you might be moving when placing a 9-1-1 call from a cell phone, you may not be connected to the correct 9-1-1 center for your area. For instance, if you witness an accident in St. Louis City but call 9-1-1 after entering Florissant, your call might need to be transferred to the appropriate jurisdiction.


Jim Cavins

9-1-1 Communications Center General Manager

Florissant, Missouri Police Department



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