Refund Policy

The department has the right to combine, reschedule or cancel due to low enrollment.

All refunds are given back to the original form of payment; the only exception is user credit.

1.      Refund Requests

·         All refund requests must be submitted at least 24 hours prior to the start of the program or class.

·         Refunds may take up to 14 business days to process.

·         Refunds are not guaranteed and will be considered on a case-by-case basis. Depending on the circumstances, a refund may not be issued.

2.      Daily Admission:

·         No refunds are given for daily admission to any of the facilities including outdoor pools.

·         There are no refunds for resident/non-resident cards

3.      Facility Memberships:

·         Annual membership refunds will be issued at a prorated amount dated to the end of the month and are subject to a $25 cancelation fee.

4.      General Programs

·         Registrants canceling before a class begins will receive a full refund minus a $5 processing fee.

·         Registrants canceling after a class begins will receive no more than a 50% refund.

·         No refund will be issued once a program is half completed.

·         Special requests must be made to the Superintendent of Recreation. 

5.      Camps:

·         Refunds must be submitted in writing sskaggs@florissantmo.com on the Wednesday of the previous week.

·         Refunds must be issued through the Recreation Supervisor and are issued pro-rated when applicable at any time after the camp has begun. The participant will be removed from the roster.

·         Refunds will be subject to a field trip fee if the participant has already been paid for.

6.      Leagues:

·         There are no refunds given for league registration.  A full refund will be issued for any canceled leagues.

·         A prorated refund will be provided if weather prohibits a session from completing all games.

 

Cancellation Policy

1.      Program, Event and Class Cancellations

o    If a program, class, or event does not meet the minimum enrollment requirements, the staff member responsible may cancel the program.

o    In the case of special events, the Event Supervisor, Superintendent of Recreation, and the Director of Parks and Recreation will determine whether the event is canceled or rescheduled.

o    No refunds or credits will be given for classes missed by the participant for personal reasons.

2.      Team Game Cancellations

o    Notice Requirement:

§  Teams must notify the Athletics Office in writing at least 24 hours in advance of their scheduled game if unable to attend.

§  Cancellation notices must be sent via email to: Athletics@florissantmo.com.

o    Late or No Notice Penalty:

§  Teams failing to provide notice at least 24 hours in advance will be charged a $25 cancellation fee per occurrence.

o    Repeated Violations:

§  Teams failing to provide proper notice more than three (3) times in a season may be removed from the league without refund.

 

3.      Cancellations for Meeting Rooms:

·         Cancellations MUST be submitted in writing 30 days prior to the event and will incur a $25 cancellation fee. Cancellations less than 30 days before the event will result in forfeiture of rental fees and the $25 cancellation fee.

4.      Cancellations for Venues (Gymnasium/Nature Lodge/ Fleur de Lis room):

·         6 months before rental will result in forfeiture of 25% of the deposit. 3 to 6 months before rental will result in forfeiture of 50% of the deposit. Cancellations less than 3 months to 45 days prior to rental will result in forfeiture of deposit. Anything less than 45 days will result in forfeiture of all rental fees.